How long does account verification take?
Most accounts verify within 2-24 hours of submitting documents. Occasionally, additional review may extend this to 48 hours. You'll receive email notification once verified and can start transferring immediately.
What documents do I need for verification?
You need one government-issued photo ID:
Plus a selfie for facial verification. Ensure documents aren't expired and photos are clear.
Can I use Afriex before verification completes?
Limited functionality is available, but you cannot send money until identity verification completes. This protects both you and recipients from fraud.
Why was my verification rejected?
Common reasons include:
Resubmit clear photos with valid, matching documents. Contact support if issues persist.
Can I change my registered name or email?
Email changes: Email hello@afriex.co from both old and new addresses. Name changes: Contact support with legal documentation (marriage certificate, court order, etc.) proving name change.
Which countries can I send money to?
Afriex serves 20+ countries including:
Coverage continues expanding regularly.
How long do transfers take?
Most Afriex transfers complete within seconds to minutes.
Are there transfer limits?
Limits vary by:
New accounts typically have lower limits that increase with verified transaction history. Check your specific limits in-app under "Account Settings."
Can I cancel a transfer?
Once confirmed and payment processed, transfers cannot be cancelled as funds move immediately. Always verify recipient details before confirming. If you need to cancel within seconds of confirmation, contact support immediately—we may be able to help in rare cases.
What happens if I enter wrong recipient details?
If funds reach an account not belonging to your intended recipient, recovery is extremely difficult. Always triple-check:
Verify details directly with recipients before sending.
Can recipients reject transfers?
Technically yes, though uncommon. If rejected, funds return to your Afriex balance within 24-48 hours for re-sending or withdrawal.
What are Afriex's fees?
Many transfers are zero-fee! Fees vary by:
Exact fees display clearly before confirming any transfer. What you see is what you pay—no hidden charges.
How are exchange rates determined?
Afriex uses real-time mid-market rates (the rate banks trade with each other) plus a small transparent margin. Rates update constantly and display before confirmation. What you see is what recipient receives.
Why did the exchange rate change?
Exchange rates fluctuate constantly based on global forex markets. The rate you see when initiating may differ slightly by confirmation time. The rate locked at confirmation is what applies to your transfer.
Are there additional fees from recipient banks?
Afriex charges no recipient fees. However, some local banks may charge small receiving fees (typically very minimal). This varies by bank and country—check with recipient's bank about their policies.
Is Afriex safe and legitimate?
Yes! Afriex is:
Over 400,000 users trust Afriex for billions in transfers.
How does Afriex protect my money?
Multiple security layers:
What if my account is hacked?
Contact support immediately at hello@afriex.co. Enable two-factor authentication and biometric login for additional protection. Never share passwords or verification codes with anyone—Afriex will never ask for these.
Can Afriex see my bank account balance?
No. We can only see accounts you've linked and authorize us to debit for transfers. We cannot view balances or other transactions.
What are Global Accounts?
Multi-currency accounts where you hold USD, GBP, and EUR. Receive international payments, store multiple currencies, and send money globally—all from one account.
How do I get Global Accounts?
Available to verified users. Access through app menu:
Are there fees for Global Accounts?
No monthly fees for holding Global Accounts. Transaction fees apply when converting between currencies or sending funds, displayed transparently before confirming.
Why won't the app open?
Try these steps:
If issues persist, contact support with your device type and operating system version.
Transfer shows "pending"—what does this mean?
Pending indicates:
Most pending status resolves within minutes. If pending over 24 hours, contact support.
I can't log in to my account
Common solutions:
How do I contact Afriex support?
Is there phone support?
Currently, support is via email and in-app messaging. This allows us to keep costs low and pass savings to users through better rates and lower fees.
What information should I include in support requests?
Include:
This helps us resolve issues faster.
Still have questions? Contact our support team at hello@afriex.co or use in-app support chat. We're here to help make your money transfers smooth and worry-free!