Welcome to Afriex! Setting up your account and making your first transfer is simple and takes just minutes. Follow this step-by-step guide to get started sending money internationally with speed and confidence.
Step 1: Download the Afriex App
For iPhone users:
- Open the App Store on your iPhone
- Search for "Afriex Money Transfer"
- Tap "Get" to download and install
- Open the app once installed
For Android users:
- Open Google Play Store on your device
- Search for "Afriex Global Money Transfer"
- Tap "Install" to download
- Launch the app after installation
The Afriex app is free to download and available worldwide.
Step 2: Create Your Account
Once you've opened the app:
- Tap "Sign Up" on the welcome screen
- Enter your phone number with country code
- Verify your number by entering the code sent via SMS
- Provide basic information:
- Full legal name (as it appears on your ID)
- Valid email address
- Date of birth
- Residential address
- Create a secure password with at least 8 characters
- Accept terms and conditions after reviewing
Important: Use your legal name exactly as it appears on government-issued identification. This ensures smooth verification and prevents delays.
Step 3: Complete Identity Verification
To comply with international financial regulations and protect your account, Afriex requires identity verification:
- Choose your ID type:
- Driver's license
- International passport
- National ID card
- Residence permit
- Upload clear photos:
- Front of your ID document
- Back of your ID document (if applicable)
- A selfie for facial verification
- Ensure photo quality:
- Good lighting with no shadows
- All text clearly readable
- No glare or reflections
- Entire document visible in frame
Verification timeline: Most accounts verify within 2-24 hours. You'll receive an email notification once approved.
Step 4: Add Funding Source
Before sending money, add how you'll fund transfers:
Bank Account (ACH Transfer):
- Go to "Funding Sources" in your profile
- Select "Add Bank Account"
- Enter your bank routing and account numbers
- Verify with micro-deposits (small amounts Afriex deposits to confirm ownership)
Debit Card:
- Select "Add Debit Card"
- Enter card number, expiration, and CVV
- Verify with your bank's authentication process
Bank Transfer: You can also fund via wire transfer using the account details provided in the app.
Step 5: Make Your First Transfer
Now you're ready to send money!
- Tap "Send Money" on the home screen
- Select destination country:
- Choose from 20+ available countries
- Select the currency recipient will receive
- Enter transfer amount:
- Input how much you want to send
- See real-time exchange rate and recipient amount
- Review any applicable fees (many transfers are zero-fee!)
- Add recipient information:
- Full name as registered with receiving bank/mobile wallet
- Bank account number or mobile wallet number
- Bank name and branch (if required)
- Phone number
- Review and confirm:
- Double-check all details
- Review total cost and recipient receives amount
- Tap "Confirm Transfer"
- Complete payment:
- Choose your funding source
- Confirm payment authorization
Transfer complete! Your recipient typically receives funds within seconds to minutes. You'll get notifications confirming when money is sent and delivered.
Pro Tips for Best Experience
Save Recipients: After your first transfer, save recipient details for faster future transactions. Simply select them from your saved list next time.
Enable Notifications: Turn on push notifications to track transfer status, receive delivery confirmations, and get updates on special promotions.
Check Exchange Rates: Rates update in real-time. If you're not in a hurry, monitor rates and transfer when they're most favorable.
Verify Recipient Details: Always confirm bank account or mobile wallet numbers directly with recipients. One wrong digit can cause delays.
Start Small: For your first transfer, consider sending a smaller test amount to ensure everything works smoothly before larger transactions.
Understanding Transfer Times
While most Afriex transfers complete instantly, timing can vary:
- Bank account transfers: Usually instant, occasionally up to 1 business day
- Mobile wallet transfers: Typically instant
- ACH funding: 1-3 business days to debit your bank
- Debit card funding: Instant
Need Help?
If you encounter issues during setup:
In-App Support:
- Tap the menu icon
- Select "Help" or "Support"
- Browse FAQs or contact customer service
Email Support: hello@afriex.co
Response Time: Our team typically responds within 24 hours, often much faster.
Security Features You Should Know
Your security is paramount:
- Bank-level encryption protects all data
- Two-factor authentication available for added security
- Biometric login (fingerprint/face ID) on supported devices
- Transaction alerts notify you of all account activity
Common Setup Issues and Solutions
Verification Taking Long?
- Ensure photos are clear and well-lit
- Make sure document isn't expired
- Contact support if waiting over 48 hours
Can't Add Bank Account?
- Verify routing and account numbers are correct
- Ensure bank supports ACH transfers
- Try debit card funding as alternative
Transfer Failed?
- Check recipient details are accurate
- Ensure sufficient funds in funding source
- Verify destination country is supported
What's Next?
Now that you're set up, explore additional features:
- Global Accounts: Hold USD, GBP, and EUR in multi-currency accounts
- Virtual Cards: Shop online globally using your balance
- Refer Friends: Earn rewards by inviting others to Afriex
Welcome to the Afriex community! You're now equipped to send money internationally with speed, security, and exceptional value. Your first transfer is just the beginning of easier cross-border payments.